# Service Level Agreement **Effective: July 26, 2024** Stammer.ai uses commercially reasonable efforts to make the online Stammer.ai Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Stammer.ai shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Stammer.ai’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Stammer.ai employees), Internet service provider failure or delay, Non-Stammer.ai Application, or denial of service attack. For information on Stammer.ai’s current status, see your [Agency's Dashboard](https://app.stammer.ai/). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.agentsupply.ai/support/security-and-compliance/service-level-agreement.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.