Customize Chat Widget Appearance

This allows you to full customize the look, color, appearance and feel of the embeddable chat widget.

To customize the appearance of your AI agent's chat widget, click into any AI agent and then navigate to the Appearance tab. Here you will see a whole suite of options to customize pretty much every aspect of the chat widget.

On the right hand side there is a live preview of what your changes will look like.

Font Size

Font size for the chat text in pixels.

Font Family

Font family for the chat text.

Subheading

Subheading for the chat widget, such as 'Online', 'Available', etc.

AI Agent Icon

Displayed in the chat widget header as the AI Agent image.

Supported file extensions are png, jpg, jpeg and Ideal logo size is 32x32 pixels.

Chat Input Placeholder

Enter the text that will be displayed as a hint in the chat input field.

Send Message Button

Upload a custom send message button. Defaults to a standard button if not provided. Supported file extensions are png, jpg, jpeg and Ideal logo size is 32x32 pixels.

Customize Colors

This section allows you to customize all the different colors of the platform.

Widget Boarder

Border radius of the widget in pixels.

Widget Background

Widget Background Preference

Size of the Chat Widget

Adjust the size of the chat widget to small, medium or large.

Tagline

Chat Bubble Icon

This is the icon that appears on your site before a user clicks to open the chat.

AI Agent Status Messages

Enable to show status messages from the AI agent in the chat widget which are displayed to the user while the AI is processing a response.

Chat Avatar Icon

This image appears inside the chat window next to your bot’s messages.